Refund & cancellation policy

Founding Fit reservations (deposits)

• Your deposit is 100% refundable at any time before your garment goes into production. Email [email protected] with your order number and we will refund it to your original payment method within 5 business days — to be confirmed. Your bank may take a few more days to post it.
• Production starts only after you confirm your garment details and pay the balance. We never start production without your confirmation.
• If we cannot offer a garment for your robot within 12 months — window to be confirmed of your reservation, we will refund your deposit automatically.

Made-to-order garments

• Fit guarantee. If your garment doesn’t fit your robot as described, tell us within 30 days — to be confirmed of delivery. We will alter it, remake it, or refund you, whichever you prefer.
• Defects. Garments with manufacturing defects reported within 30 days — to be confirmed get a free repair, replacement or refund.
• Change of mind. Because each piece is made to order, we do not accept change-of-mind returns once production starts, except where the law requires it. A goodwill return window for unworn items may be offered — to be decided.
• Custom-branded fleet orders. Logo and custom-color orders are final once the proof is approved. Defect and fit guarantees still apply.

How to request a refund

Email [email protected] with your order number, the reason, and photographs if the item is defective or does not fit. If something needs to be sent back, we will send you a prepaid label.

Questions: [email protected].